FAQs

Thinking about carrying UTVJATV racing seats, harnesses or tractor attachments? This FAQ answers the questions dealers and wholesale buyers ask us most, from becoming an authorized dealer and order minimums to pricing, payment terms, shipping, customization and warranty support. Can’t find what you need? Email our wholesale team at support@utvjatv.com and we’ll get back to you.

BECOMING A DEALER

How do I become an authorized UTVJATV dealer?

Applying takes three steps:

  1. Complete our online Wholesale Application.
  2. Provide your business license, EIN (federal tax ID) and a valid state resale certificate.
  3. Share your storefront, website or other sales channels.

Most applications are reviewed within 48 hours. There's no franchise fee and no long-term contract, and your first wholesale order must be at least [$250]. Once approved, you'll get dealer pricing, access to our B2B dealer portal and our full library of marketing assets.

Do you offer exclusive territories?

We run an open wholesale program, so we don’t grant exclusive territories by default. High-volume partners that reach [$50,000] in annual purchases and meet agreed growth targets can apply for a Territory Development Agreement. Contact our sales team to learn more.

How do I place wholesale orders?

You can order in three ways:

  • Dealer portal: Order anytime, 24/7, with live pricing, stock levels and order tracking.
  • Email: Send your order to support@utvjatv.com.
  • Account representative: Message or call your dedicated rep.

Approved accounts can also order with purchase orders (POs), and qualifying accounts can use net terms.

PRICING & MINIMUMS

What is your minimum order quantity (MOQ)?

Our minimums are based on order value, not piece count. Your first order must be at least [$250], and reorders at least [$100]. Most in-stock items have no per-piece minimum.

Can I mix products, models and colors to reach the minimum?

Yes. You can freely mix products, models, colors and variants in one order to reach the minimum. There’s no need to buy full cartons, full pallets or bulk quantities of a single item.

How is wholesale pricing structured? Do you offer volume discounts?

Dealer pricing is typically [40–55% off MSRP], with extra discounts as your order size grows:

  • [$250–$999]: Standard dealer pricing
  • [$1,000–$2,999]: An extra [5%] off
  • [$3,000–$9,999]: An extra [10%] off
  • [$10,000+]: Custom pricing through your account representative

You’ll see exact prices in the dealer portal once you log in.

Do you have a minimum advertised price (MAP) policy?

Yes. Most of our branded products are covered by a Minimum Advertised Price (MAP) policy. Dealers may not advertise these products below MAP in any channel, online or offline, including Google Shopping, Amazon, eBay, social media ads and any other public listing. MAP applies only to advertised prices, so you’re free to set your final selling price. Repeated violations may result in the loss of dealer pricing. Approved dealers receive our full written MAP policy.

Can I order samples before placing a bulk order?

Yes. Samples are available at dealer pricing plus shipping. When your first bulk order reaches [$1,000], we’ll credit your sample costs back, up to [$100]. Contact our sales team to arrange samples.

Payment

What payment methods and terms do you accept?

New accounts can pay by bank wire (T/T), credit card (2.9% processing fee) or PayPal. After [6 months] of purchase history and an approved credit application, accounts may qualify for Net-30 terms. Net-30 accounts can also take a 2% discount by paying within 10 days of the invoice date.

LEAD TIMES, CUSTOMIZATION & STOCK

What are your lead times for in-stock and custom orders?

In-stock items ship from our US warehouse within 1–2 business days. Custom and OEM orders, such as logo printing, custom colors or private-label packaging, typically take [25–45] days after artwork approval and deposit. We’ll confirm the exact timeline, including shipping, in your quote.

Do you offer OEM/ODM and private-label services?

Yes. We offer both OEM and ODM services, including custom logo printing or embroidery, custom colors, private-label packaging and modified designs. The OEM MOQ is [500 pcs] per SKU, and any tooling costs are quoted separately. Send your requirements to support@utvjatv.com.

How can I check stock, and how often do you restock?

Real-time stock levels are shown in your dealer portal. Our US warehouse is restocked from China every [4–6 weeks]. You can pre-order items that are out of stock or not kept in the US warehouse, and we’ll notify you as soon as they arrive.

SHIPPING & LOGISTICS

Where do you ship from? Do you have a US warehouse?

Yes. In-stock orders ship from our US warehouse in Montclair, CA, United States and typically arrive within 2–6 business days in the contiguous US. Large-volume and custom orders may ship directly from our factory in China by sea or air.

Which shipping methods and Incoterms do you offer, and who handles customs and duties?

Orders from our US warehouse have already cleared customs, so there are no import duties or customs bills on your end. You pay only for the products and the shipping quoted at checkout, plus sales tax where applicable if you haven’t provided a valid resale certificate.

Orders shipped directly from our factory are FOB Shenzhen by default, and we can arrange DDP (delivered duty paid) to your door for orders over [$5,000]. We ship with UPS, FedEx and LTL freight carriers, and you’re welcome to use your own freight forwarder.

Do you offer dropshipping?

Yes. Approved dealers can use our blind dropshipping service. We pack and ship orders directly to your customers in plain packaging, with no invoices, pricing or marketing inserts from us, so you remain the seller of record. A fulfillment fee of [$3–5] per order applies. Real-time inventory and tracking are available through the dealer portal or our API.

QUALITY & CERTIFICATION

What quality checks do your products go through?

Every order goes through incoming material inspection, in-process checks and a final AQL 2.5 random inspection before shipment. Safety-critical products, such as seats, harnesses and hitches, also undergo function and load testing. Inspection reports are available on request.

Are your racing seats and harnesses SFI, FIA or DOT certified?

We’re upfront about certification. If a product carries third-party certification, its product page lists it along with the certificate. We never claim SFI, FIA or DOT certification for products that aren’t certified.

Products without certification are designed for recreational off-road and street use, not for sanctioned racing that requires certified equipment. If your market or racing series requires a specific standard, such as SFI 16.1 or FIA 8853 for harnesses or FIA 8855/8862 for seats, tell us what you need and we’ll confirm availability or quote a certified version. Certificates of conformity (COC) and test reports are included with each order.

PRODUCT & MARKETING SUPPORT

Can you provide fitment and compatibility data?

Yes. We provide Year/Make/Model fitment data in CSV or Excel format for vehicle-specific products, covering UTVs, ATVs, compact tractors (such as Kubota, Kioti and Yanmar) and zero-turn mowers (such as Bad Boy, Ferris, Simplicity and John Deere ZTrak). Universal-fit products, such as most seats and harnesses, list their mounting details instead. Fitment lists can be downloaded from the dealer portal and are updated quarterly, and fitment API feeds are available for major platforms.

Can you provide product photos, videos and catalogs for marketing?

Yes. Approved dealers get free access to our media library, including high-resolution studio and lifestyle photos, 360° views, product videos, spec sheets, dimension drawings and full PDF catalogs. You can use these assets on your website, Amazon and eBay listings, and ads to promote the UTVJATV products you sell. Premium partners can request exclusive usage rights to selected content.

WARRANTY & RETURNS

What is your warranty policy, and how do you handle defects, damage and returns?

Our products come with a [12-month] limited warranty against manufacturing defects, starting from the invoice date.

  • Defective items: Send us photos or video within 30 days of finding the issue. We’ll send a replacement or credit your next order, usually without needing the part back.
  • Shipping damage: Report it within 7 days of delivery, with photos of the outer carton. We’ll file the carrier claim and reship your order.
  • Wrong or missing items: Let us know within 7 days of delivery, and we’ll correct it at our cost.
  • Change-of-mind returns: Unopened, resalable items can be returned within 30 days of delivery, subject to a [15%] restocking fee. Return shipping is paid by the dealer.

The warranty doesn’t cover damage caused by improper installation, misuse or abuse, or normal wear and tear.